Privacy Policy for Your Peace of Mind

Your privacy matters to us. This policy outlines how we collect, use, and protect your information in compliance with South African privacy regulations. Please review it to understand your rights and our responsibilities.

Information We Collect

We collect only the information necessary to provide our automated trading services and improve your experience.

• Contact details, such as your name, email address, and phone number, submitted through website forms or support requests.
• Usage and interaction logs that help us improve platform functionality, detect issues, and monitor service performance.
• Technical details from your browser or device, including IP address, browser type, and system preferences for security purposes.
• Preferences, alerts, and notification settings you customise while using our platform’s tools and features.

How We Use Information

Your information is used to operate our AI automation services and enhance security, support, and customisation options.

• Deliver platform functionality such as tailored notifications, alert settings, and user support services.
• Ensure a safe experience through device identification and activity monitoring to prevent unauthorised access.
• Refine features and services by analysing aggregated usage data for trend detection and platform improvements.
• Communicate updates about our services, including new features, changes, and responses to your direct queries.

Legal Basis for Processing

We process your data according to South African laws and only when legally permitted.

Processing is based on your consent, the necessity of providing requested services, and our legitimate interests in maintaining a secure, efficient platform.

How We Share

We share information only as required to deliver our service or comply with legal obligations.

• Service providers, such as IT support or analytics, receive data only to the extent necessary for their contract duties.
• Authorities or law enforcement if legally required, in line with data protection and local laws.
• In case of company merger or transfer, your information may be shared in line with privacy commitments and notifications.

Data Protection

We maintain industry-standard safeguards, including data encryption, access controls, and ongoing staff training. Our measures are designed to prevent loss, theft, or unauthorised use of your personal information. While we take data protection seriously, no system can be completely secure; we recommend reviewing your security practices, too.

Your Rights

You have several important rights over your personal information under local law.

• Request access to your data and receive details about its use and storage.
• Ask for information to be corrected, updated, or deleted where appropriate or legally required.
• Object to processing of your data for marketing or withdraw consent for optional services at any time.
• Lodge a complaint with a regulatory authority if you feel your privacy rights are compromised.

Cookies and Tracking

Cookies help improve your online experience by storing preferences and usage patterns securely. You control cookie settings at any time.

Cookie Policy Cookie Policy

Contact Us

If you have questions or would like to exercise your privacy rights, please contact our support team directly using the information below.

Changes to Our Privacy Policy

We may update this policy periodically to reflect regulatory changes or service improvements. Notice will be given for substantive revisions.